Your Satisfaction is Our Priority

At Sexy Halloween Costumes Sales, we want you to feel as confident in our return policy as you do in our daring costumes. If your purchase doesn’t make you feel absolutely fabulous, we’re here to help make it right!

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to try on your flapper dress, angel wings, or gangster outfit and ensure it’s the perfect fit for your special occasion.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original condition with all tags attached
  • Unworn and unwashed
  • In the original packaging
  • Accompanied by your original order confirmation or receipt

⚠️ Important Note: Non-Returnable Items

For health and safety reasons, the following intimate items cannot be returned or exchanged:

  • Lingerie (all styles)
  • Hosiery (all types)

We recommend carefully reviewing size charts and product descriptions before ordering these intimate items to ensure the perfect fit for your stunning appearance.

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Sexy Halloween Costumes Sales Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s) and Size(s)]
Reason for Return: [Please specify – size issue, wrong item, damage, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide instructions for returning the item(s).

Thank you,
[Your Full Name]

Step 2: Receive Return Instructions

Within 24 hours (during business days), we’ll email you detailed return instructions including:

  • Return shipping address
  • Return authorization number
  • Any special instructions

Step 3: Ship Your Return

Package your item securely and include:

  • Original packaging
  • All tags and labels
  • Copy of your order confirmation
  • Return authorization number clearly visible on the package

Step 4: Processing Your Return

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Original Payment Method: All refunds are issued to your original payment method

What’s Refunded

  • Cost of returned item(s)
  • Original shipping fees (for defective or wrong items only)

What’s Not Refunded

  • Return shipping costs (unless we made an error)
  • Original shipping fees on non-defective returns

Exchange Process

Want a different size or style? We’ll happily exchange your eligible item!

  • Follow the same return process above
  • Clearly indicate your desired exchange item in your request
  • We’ll ship your new item once we receive your return
  • Any price differences will be refunded or charged accordingly

Damaged or Incorrect Items

Received a damaged item or wrong costume? Contact us immediately at [email protected] and we’ll arrange a prepaid return label and expedite your replacement at no cost to you.

Need Help With Your Return?

Our customer service team is here to ensure your shopping experience is as smooth as your sexy costumes!

Email: [email protected]

Response Time: Within 24 hours during business days

Business Address:
Sexy Halloween Costumes Sales
2508 Lunetta Street
Sarasota, US 34232

Thank you for choosing Sexy Halloween Costumes Sales. We’re committed to making you feel confident and fabulous in every purchase!